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Kategorisieren Sie diese: Welche 20% der Anfragen machen 80% des Volumens aus? Das sind Ihre Automatisierungskandidaten."},{"type":"h3","content":"Schritt 2: Wissensbasis aufbauen (Woche 1-2)"},{"type":"paragraph","content":"Erstellen Sie ein FAQ-Dokument mit den häufigsten Fragen und präzisen Antworten. Je klarer Ihre Wissensbasis, desto präziser antwortet der Chatbot. Fügen Sie Produktinformationen, Preise und Prozessbeschreibungen hinzu."},{"type":"h3","content":"Schritt 3: Tool einrichten & testen (Woche 2-3)"},{"type":"paragraph","content":"Wählen Sie ein Tool basierend auf Ihrer Infrastruktur. Verbinden Sie es mit Ihrer Website und Ihren bestehenden Systemen (CRM, Kalender, Ticketsystem). Testen Sie mit echten Anfragen aus Ihrer Analyse."},{"type":"h3","content":"Schritt 4: Live schalten & optimieren (Woche 4)"},{"type":"paragraph","content":"Starten Sie mit einem \"Soft Launch\" – der Chatbot läuft parallel zum menschlichen Support. 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